Registration requirements
You must be at least 18 years old and legally able to take part in online gaming from your place of residence. Each individual, household, IP address and payment method is limited to one account.
The details you supply at registration must be truthful and kept up to date. Jackpot City Casino may suspend any account while verification is outstanding and will withhold withdrawals until the requested documents have been received and approved.
Deposits, withdrawals and currency
Deposits are accepted in New Zealand dollars through the payment methods listed in the cashier. Funds must come from an account held in your own name, and third-party payments will be refunded to their source.
Withdrawal requests go through a pending period of up to 48 hours followed by security review. Where possible, payouts are returned to the method originally used to deposit, and monthly withdrawal ceilings may apply as displayed in the banking section.
Promotional offers
Welcome packages, free spins and loyalty rewards each carry their own playthrough requirement, maximum stake while wagering and expiry date, all shown on the relevant promotion page. Games contribute toward wagering at different rates.
Opening several accounts, using low-risk betting patterns to clear bonuses or acting as part of a coordinated group is treated as abuse. In such cases we may cancel the bonus and any winnings linked to it, and may close the account.
Game integrity and malfunctions
Game outcomes are produced by certified random number generators tested by independent laboratories. The results logged on our servers are final and override anything shown on your screen.
A malfunction voids all affected plays and payouts. If a disconnection interrupts a round, the game will either resume where it stopped or settle according to the provider's rules once you log back in.
Complaints and governing law
Complaints should first be raised with our support team, who will provide a written response within 14 days. If the matter remains unresolved, you can refer it to the regulator that oversees your account or to an approved alternative dispute resolution provider.
These terms are governed by the laws of Malta, without affecting any mandatory consumer protections that apply to you as a New Zealand resident. We may amend these terms and will notify you of material changes before they take effect.
Where to get help
- Jackpot City Casino customer support via 24/7 live chat and email
- Malta Gaming Authority player support portal or the Kahnawake Gaming Commission complaints process
This page is an overview of the key rules. Game-specific rules, promotion terms and the requirements of our licensing authorities also apply and prevail in the event of any conflict.