Our commitment to safer play
Jackpot City Casino operates under licences from the Malta Gaming Authority, the Kahnawake Gaming Commission (licence 00892) and the Alderney Gambling Control Commission (licence 155 C1), and each of these regulators requires us to put player wellbeing ahead of revenue. We take that duty seriously and review our safeguards on a regular schedule.
Our customer care team completes training in recognising harmful play patterns. When our monitoring flags unusual spikes in deposits, very long sessions or repeated reversed withdrawals, a team member may contact you to talk it through before anything else happens.
We never knowingly send promotional offers to anyone who has self-excluded, taken a cooling-off break or told us they are worried about their gambling.
Account tools you can switch on today
From the Responsible Gaming area of your account you can set daily, weekly or monthly deposit caps. Lowering a cap takes effect straight away, while any request to raise it only applies after a 24-hour waiting period so the decision is not made in the heat of the moment.
Reality checks show a pop-up at an interval you choose, displaying how long you have been logged in and your net result for the session. Session time limits will log you out automatically once the chosen duration is reached.
If you need a short pause, a cooling-off period of 24 hours up to six weeks blocks access to your account. For a longer break, self-exclusion runs from six months up to five years and cannot be reversed early for any reason.
Protecting minors
Nobody under 18 may register or play at Jackpot City Casino. Age and identity are verified through document checks, and any account found to belong to a minor is closed immediately with deposits returned and winnings voided.
If children share your computer, tablet or phone, we recommend filtering software such as Net Nanny or the parental controls built into your device, and never leaving login details saved in your browser.
Knowing when to step back
Be honest with yourself about a few questions. Do you spend more than you planned? Do you return to win back what you have lost? Do you hide your play from whānau, friends or your partner? Do you feel restless when you cannot log in?
Answering yes to even one of these is a good reason to use our limit tools or have a chat with a professional. Getting help early is far easier than repairing financial or personal harm later, and every conversation with the services below is confidential.
Where to get help
- Gambling Helpline Aotearoa — free call 0800 654 655 or text 8006, available 24/7
- Problem Gambling Foundation of New Zealand — 0800 664 262, free face-to-face and online counselling
- Jackpot City Casino support team via live chat, for account limits, cooling-off and self-exclusion requests
The information on this page is offered for awareness purposes only and is not a substitute for advice from a qualified health professional, counsellor or financial adviser.